Refund policy

Return & Refund Policy

We have a 14-day policy to report an issue, which means you must contact us within 14 calendar days after your order is marked delivered by the carrier (as shown by tracking) if your order arrives damaged, defective, or incorrect.

Because each item is made to order, we don’t accept returns or exchanges for change of mind, ordering the wrong size, or incorrect item selection.

Damages / defects / incorrect items
Please email ginnipishi.for.art@gmail.com with your order number and clear photos of the item and packaging. If approved, we’ll offer a replacement or refund. In many cases, you won’t need to ship the item back.

Return shipments
Do not send items back without contacting us first. If a return is approved, we’ll provide the correct return instructions and address. (The address shown on the site is a returns processing facility for approved returns only.)

Ginnipishi For Art — Returns
217 Wrangler Drive
Coppell, TX 75019
United States

Address and delivery issues
If you need to change your shipping address, contact us as soon as possible—once an order is shipped, the address can’t be changed.
If a package is returned due to an incorrect address or being unclaimed, additional shipping charges may apply to reship it.

Refunds
If your refund is approved, it will be issued to your original payment method. Processing times vary by bank/card issuer.
Shipping fees are non-refundable unless the issue is our error.

Legal
This policy is in addition to your rights under applicable consumer protection laws.